Our Service allows users to forward emails to our Service for the purpose of setting automated reminders associated with those emails. We recognize that your emails may be very private, and we take special care with them. For example, we encrypt the message body of these emails using industry-standard methodologies for long-term storage on our servers. We store the content of these emails for the period of time required in order to send you the requested reminder. After the requested reminder period has expired and the Service has sent the reminder, we delete the message body, message text and attachments after a "reminder retention period", when the user can choose to postpone the reminder until a later date. The retention period is variable based on the account level, ranging between 2 weeks (for free accounts) and 6 months for "Company" accounts. For example, if you are on the free plan and forward an email to firstname.lastname@example.org, we retain the complete email information for five (5) months plus six (2) weeks. Postponing the followup will extend the length of time the data persists in our system.
In the rare event that the content of an email interferes with the operation of the Service (ie, due to a bug), the problematic email may be temporarily logged in full or otherwise viewed for the purposes of debugging. With respect to other email-related information, we store the subject heading of these emails unencrypted for the sole purpose of performing internal quality assurance and de-bugging. We also retain certain non-personally identifiable information related to these emails (for example, date sent, email configuration, name of the email provider), for the purpose of improving our Services and as described below in the "Non-Identifiable Data" section.
When you interact with us through the Services, we may collect Personal Data and other information from you, as further described below:
The Service may allow users to enable reminders for the people with whom they communicate. As part of this service, we will collect the email address(es) provided by our users in order to provide this feature. We use the email addresses of non-users only in connection with providing the requested feature (for example, to send the reminder as requested by one of our users). If you are not a user of our Service and do not wish to receive a reminder from the Services, please click the opt out link in the reminder email that you receive. If you do opt-out, we will keep your email address on file for the sole purpose of ensuring we never contact you without your permission. If you do not opt out from the reminder, then we will delete your email address and the applicable email within the time period described above in the Section called “A Note About Email Content.”
When you interact with FollowUpThen through the Services, we receive and store certain personally
non-identifiable information. Such information, which is collected passively using various technologies,
cannot presently be used to specifically identify you. FollowUpThen may store such information itself or
such information may be included in databases owned and maintained by FollowUpThen affiliates, agents or
service providers. The Services may use such information and pool it with other information to track,
for example, the total number of visitors to our Site, the languages of users, time zones, location,
name of the email client, the configuration of the email client, and the domain names of our visitors'
Internet service providers. It is important to note that no Personal Data is available or used in this
Our Service may collect and use your location information to provide certain functionality of our Service (for example, associating a reminder with a particular location). We may also use your location information in an aggregate way, as described below in the “Aggregated Personal Data” section.
In an ongoing effort to better understand and serve the users of the FollowUpThen Services, FollowUpThen often conducts research on its user demographics, interests and behavior based on the Personal Data and other information provided to us. This research may be compiled and analyzed on an aggregate basis, and FollowUpThen may share this aggregate data with its affiliates, agents and business partners. This aggregate information does not identify you personally. FollowUpThen may also disclose aggregated user statistics in order to describe our services to current and prospective business partners, and to other third parties for other lawful purposes.
provide Personal Data for a certain reason, we may use the Personal Data in connection with the reason for which
it was provided. For instance, if you contact us by e-mail, we will use the Personal Data you provide to send
you a reminder, answer your question or resolve your problem. Also, if you provide Personal Data in order to
obtain access to (for example, by accessing your account settings) or use (for example, by setting or modifying
reminders) the FollowUpThen Services, we will use your Personal Data to provide you with access to such services
and to monitor your use of such services. FollowUpThen and its subsidiaries and affiliates (the “FollowUpThen
Related Companies”) may also use your Personal Data and other personally non-identifiable information collected
through the Services to help us improve the content and functionality of the Services, to better understand our
users and to improve the FollowUpThen Services. FollowUpThen and its affiliates may use this information to
contact you in the future to tell you about services we believe will be of interest to you, as well as
communications (such as newsletters) about FollowUpThen and the Service. If we do so, each marketing
communication we send you will contain instructions permitting you to "opt-out" of receiving future marketing
communications. In addition, if at any time you wish not to receive any future marketing communications or you
wish to have your name deleted from our mailing lists, please contact us as indicated below.
As previously mentioned, email content is encrypted in our database, however, in the course of providing system administration, debugging and support, it may be necessary for a FollowUpThen staff member to view unencrypted content or login under a user's account to provide this support. Such interactions are limited to only technical support and system administration instances.
If your Personal Data is provided by others using the Service, your Personal Data is used only in connection with the Services (for example, to provide you with the reminders others schedule for you).
FollowUpThen provides a link for you to delete your account. This action permanently removes your data from our database including your tasks, account information and data stored with 3rd party vendors, for example our credit card processor. Your account will remain in archival database backups, used only for disaster recovery scenarios, until the backup has been purged as a natural part of our backup retention policy. Logs, which contain ip addresses and email headers (including to, cc, bcc and subject fields) are purged 4 weeks after deleting your account.
FollowUpThen a link in your account settings to export your followups as portable, open CSV file. We respect your right to choose the best tool for email reminders.
FollowUpThen is not in the business of selling your information. We consider this information to be a vital part of our relationship with you. There are, however, certain circumstances in which we may share your Personal Data with certain third parties without further notice to you, as set forth below:
As we develop our business, we might sell or buy businesses or assets. In the event of a corporate sale, merger, reorganization, dissolution or similar event, Personal Data may be part of the transferred assets. One important factor in any such transaction would be the degree to which the receiving party shares similar values regarding the treatment of your Personal Data.
FollowUpThen, like many businesses, sometimes hires other companies to perform certain business-related functions. Examples of such functions include mailing information, maintaining databases and processing payments. When we employ another company to perform a function of this nature, we only provide them with the information that they need to perform their specific function. FollowUpThen, employees and contractors that are required to have full access to the system (ie, DevOps) are carefully interviewed and vetted over a period of time before they are permitted access.
FollowUpThen may disclose your Personal Data if required to do so by law or in the good faith belief that such action is necessary to (i) comply with a legal obligation, (ii) protect and defend the rights or property of FollowUpThen, (iii) act in urgent circumstances to protect the personal safety of users of the Services or the public, or (iv) protect against legal liability.
All information submitted to FollowUpThen as an employee account is owned by the company account administrator who has permission to view, change or delete information within in the account.
All information submitted to FollowUpThen as an employee account is owned by the company account administrator who has permission to view, change or delete information within the account.
You can visit the Services without providing any Personal Data. If you choose not to provide any Personal Data, you may not be able to use certain FollowUpThen Services.
The Service may allow you to send SMS (text message) reminders to your own mobile device using the Service. Please report any SMS or other abuse related to the Service to email@example.com. To get help, email us at firstname.lastname@example.org or call (408) 246-9500.
Google FollowUpThen provides an option for you to connect your Google account to enable additional productivity features such as response detection. We request only the permissions necessary to perform these productivity features. For example, response detetion only requires access to message-ids to determine if an email is a reply to an earlier email. We therefore only request visibility into email headers for your Gmail account, not your email message content. We securely store ids, timestamps and access tokens which permit this limited access to your inbox and do not share this information 3rd parties or use it for marketing, market research, email campaign tracking or purposes other than those described in the FollowUpThen feature list. To further ensure the security of your data, this information is stored and used in a stand-alone microservice which itself contains numerous restrictions and security layers. If you choose to delete your FollowUpThen account, this connection to your Google inbox and all information stored from your Google account is also permanently deleted.
FollowUpThen takes reasonable steps to protect the Personal Data provided via the Services from loss, misuse, and unauthorized access, disclosure, alteration, or destruction. However, no Internet or e-mail transmission is ever fully secure or error free. In particular, e-mail sent to or from the Services may not be secure. Therefore, you should take special care in deciding what information you send to us via e-mail. Please keep this in mind when disclosing any Personal Data to FollowUpThen via the Internet.
To keep your Personal Data accurate, current, and complete, please contact us as specified below. We will take
reasonable steps to update or correct Personal Data in our possession that you have previously submitted via the
You may contact us as follows:
1101 South Winchester Ave, St E-157
San Jose, CA 95128